What type of communication includes written and spoken messages that utilize words?

Verbal communication is defined as the conveyance of messages through the use of spoken or written words. This form of communication is essential in various contexts, including effective business interactions, presentations, and everyday conversations. It encompasses everything from emails and reports to speeches and dialogue, highlighting the crucial role language plays in facilitating understanding and collaboration among individuals.

In contrast, non-verbal communication relies on body language, gestures, and facial expressions rather than words, which means it does not involve the verbal aspect. Visual communication employs visual aids like charts, graphs, images, and videos, which can help to clarify and complement verbal messages but are distinct in their methodology. Formal communication refers to structured methods of conveying information within organizations, which may involve various types of verbal and written communication but is not limited to just that. Thus, the focus on the use of words makes verbal communication the correct answer.